Privacy Policy

Last updated: May 2025

1. Introduction

Rewards Fuel LLC ("Rewards Fuel", "we", "us", or "our") operates the Rewards Fuel contest software platform, accessible at rewardsfuel.com and app.rewardsfuel.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

2. Information we collect

Account information

When you create an account, we collect your name, email address, company name, and billing information (processed securely by Stripe — we never store full card numbers).

Contest entry data

When people enter contests created on our platform, we collect the information they submit (typically name and email address, and sometimes custom fields defined by the contest creator). This data is stored on behalf of the contest creator.

Usage data

We automatically collect information about how you use our service, including browser type, IP address, referring URLs, and pages visited. We use this to improve the platform and for security purposes.

3. How we use your information

  • To provide and operate the Rewards Fuel service
  • To process payments and send billing-related communications
  • To send account and product notifications
  • To respond to support inquiries
  • To detect and prevent fraudulent or abusive use
  • To improve and personalise the service

4. Sharing your information

We do not sell your personal data. We share data only with:

  • Stripe — for payment processing
  • Resend — for transactional emails
  • Cloudflare — infrastructure and edge hosting

We may also share data when required by law or to protect our legal rights.

5. Contest creator responsibilities

Contest creators are responsible for ensuring that their use of Rewards Fuel complies with applicable privacy laws (including GDPR and CCPA) in relation to contest entrant data they collect through our platform.

6. Data retention

Account data is retained for the duration of your subscription and for a reasonable period after cancellation. Contest entry data is retained as long as the associated contest exists. You may request deletion of your data by contacting us.

7. Your rights

Depending on your location, you may have the right to access, correct, delete, or restrict processing of your personal data. To exercise these rights, contact us at privacy@rewardsfuel.com.

8. Cookies

We use cookies to maintain your login session and to analyse platform usage. By using Rewards Fuel you consent to our use of these cookies.

9. Security

We implement industry-standard security measures including encryption in transit (HTTPS), encrypted storage of sensitive values, and access controls. No method of transmission over the internet is 100% secure.

10. Changes to this policy

We may update this policy from time to time. We will notify account holders of material changes by email or in-app notice. Continued use of the service after changes constitutes acceptance of the updated policy.

11. Contact

Questions about this policy? Email us at privacy@rewardsfuel.com or use the contact form.